Refund Policy of LabyrinthGate

At LabyrinthGate, we aim to deliver high-quality products and services. Our refund policy is designed to be fair while protecting our interests, ensuring we can continue to provide exceptional value to all our customers. This policy applies to all types of products and services offered by us, including tangible products, digital products, services, and SaaS (Software as a Service) products.

Tangible Products:

1. Eligibility for Return and Refund: Customers may request a return within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
2. Refund Process: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
3. Restocking Fee: A restocking fee may be applied to the refund amount for handling and processing.

Digital Products and SaaS:

1. Refund Eligibility: Due to the nature of digital products and SaaS, refunds are generally not provided. However, exceptions may be made at our discretion in cases of non-delivery or major defects.
2. Evaluation Period: We may offer a limited-time evaluation or trial period for our digital products or SaaS. If not satisfied during this period, customers can discontinue their use without any charge.

Consulting Services:

1. Cancellation Policy: If you cancel a service before it is completed, you may be eligible for a partial refund based on the percentage of work completed at the time of cancellation.
2. Non-refundable Services: Some specialized services may be non-refundable, as indicated at the time of purchase.

General Terms:

1. Final Decision: The decision for refund eligibility is at the sole discretion of LabyrinthGate and will be based on the examination of the claim and the condition of the returned product.
2. Refund Exceptions: Certain sale items, custom orders, and perishable goods are exempt from being returned.
3. Exchange Instead of Refund: We may, at our discretion, offer an exchange or store credit instead of a monetary refund.
4. Processing Time: Refund processing times may vary based on the payment method and banking institutions involved.
5. Customer Responsibilities: Customers are responsible for shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
6. Contact Information: For any queries regarding the refund policy, or to initiate a return or refund process, please contact us at [email protected]

LabyrinthGate reserves the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.